PLANT, MACHINERY AND COMMERCIAL VEHICLE ENAMEL, ref VPM-01. Good quality brushing/spraying full gloss finish.

Our standard delivery charge is £12.95, including VAT.

We offer FREE delivery for all orders over £150.00 delivered within
the UK mainland, excluding the Scottish Highlands. We aim to dispatch
all orders received before noon Monday to Friday on the next
working day, to allow for manufacture and quality control (quality
first). Order received after noon, and weekend and Bank Holiday orders,
are sent out within two working days.

Shipments to the Scottish Highlands will carry a surcharge. We will
only charge you the extra charged to us by our courier, and will give
you the option to cancel if you do not agree to this.

On the day of dispatch orders are sent out on a next working day
courier or pallet service, although delivery to Scotland can take a day
or two longer.

Orders up to 5kg and not containing flammable solvents may be sent via Royal Mail on a tracked service.

We stongly advise customers not to engage contractors, or start work on their project, until their order has been received and checked. We will not
be held liable for any costs incurred due to late or damaged
deliveries. Once orders have left us we are in the hands of the courier,
and, very rarely, items do get lost or damaged.

If your order is really urgent please contact us and we will do everything we can to help.

We will send you an automatic email acknowledging your order when the order is placed.

Deliveries take place Monday to Friday, excluding Bank Holidays.
Unfortunately we cannot specify an exact delivery date or time. We use a
‘signed for’ service, although the courier may take a picture and ask
for a name instead.

A VAT invoice will be included with every order, and we will send you
an order confirmation email, but if you need any more information
please just let us know by email at admin@multicolour.co.uk.

UK offshore Islands and Northern Ireland. Please contact us to check
if we can deliver, and what the costs will be. Carriers may refuse to
take flammable goods or solvents by sea or air. If we can deliver we
will only add on the extra costs to us. 

We do not ship internationally, sorry.

Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that this does not apply to special mixes and/or colours blended to order, which cannot be returned.

To be eligible for a return, your items must be in the same condition
that you received them, with paint tins unopened and everything in its
original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@multicolour.co.uk. Please note that returns will need to be sent to the following address:

Multicolour Limited, Unit F4, Enterprise Park,Wigwam Lane, Hucknall, Nottingham. NG15 7SZ

If your return is accepted, we will ask you to return the item(s)
at your expense. If items were faulty or damaged in transit to you we
will refund the return carriage. Item sent back to us without first
requesting a return will not be accepted. 

You can always contact us for any return question at admin@multicolour.co.uk.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like special colour mixes or bespoke
products made to order. Please get in touch if you have questions or
concerns about your specific item. 

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 3 business days of receipt by us. Please remember
it can take some time for your bank or credit card company to process
and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@multicolour.co.uk.