Shipping policy

 

Our standard delivery charge is £12.95, including VAT.

We offer FREE delivery for all orders over £150.00 delivered within the UK mainland, excluding the Scottish Highlands. We aim to dispatch all orders received before noon Monday to Friday on the next working day, to allow for manufacture and quality control (quality first!). Order received after noon, and weekend and Bank Holiday orders, are sent out within two working days.

Shipments to the Scottish Highlands will carry a surcharge. We will only charge you the extra charged to us by our courier, and will give you the option to cancel if you do not agree to this.

On the day of dispatch orders are sent out on a next working day courier or pallet service, although delivery to Scotland can take a day or two longer.

Orders up to 5kg and not containing flammable solvents may be sent via Royal Mail on a tracked service.

We stongly advise customers not to engage contractors, or start work on their project, until their order has been received and checked. We will not be held liable for any costs incurred due to late or damaged deliveries. Once orders have left us we are in the hands of the courier, and, very rarely, items do get lost or damaged.

If your order is really urgent please contact us and we will do everything we can to help.

We will send you an automatic email acknowledging your order when the order is placed.

Deliveries take place Monday to Friday, excluding Bank Holidays. Unfortunately we cannot specify an exact delivery date or time. We use a ‘signed for’ service, although the courier may take a picture and ask for a name instead.

A VAT invoice will be included with every order, and we will send you an order confirmation email, but if you need any more information please just let us know by email at admin@multicolour.co.uk.

UK offshore Islands and Northern Ireland. Please contact us to check if we can deliver, and what the costs will be. Carriers may refuse to take flammable goods or solvents by sea or air. If we can deliver we will only add on the extra carrier costs charged to us. 

We do not ship internationally, sorry.

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