Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that this does not apply to special mixes and/or colours blended to order, which cannot be returned.

To be eligible for a return, your items must be in the same condition that you received them, with paint tins unopened and everything in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@multicolour.co.uk. Please note that returns will need to be sent to the following address:

Multicolour Limited, Unit F4, Enterprise Park,

Wigwam Lane, Hucknall, Nottingham. NG15 7SZ

If your return is accepted, we will ask you to return the item(s) at your expense. If items were faulty or damaged in transit to you we will refund the return carriage. Item sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@multicolour.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special colour mixes or bespoke products made to order. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days of receipt by us. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@multicolour.co.uk.